Customer Management

Customer Management is all about how your prospects feel about your offering. The best way to get them to the emotion they want is to get back to the basics: Understanding the three critical elements in everything we do – People, Process, Tools. It is the coffee you...

Zero Day Exploit

“One many pronged advantage of open source software like WordPress is monitoring and alertness that sponsors put into protecting the community. Update @9:45PM PST: About an hour before posting this we alerted the official WP repository admins about this issue....

Superfish Lenovo

Superfish Lenovo spears their customers. Although Lenovo apparently knew about the problems with this potentially unwanted programs, PUP, that turned out to be really bad, they did not notify customers until the story was broken by Marc Rogers on February 19. When are...

Email is a great tool

Email is a great tool, but it’s a huge distraction in itself. I try to not look at it till after 9:30 every day. Then I follow the same process: go through the newest emails, deal with the priority and delete them. Flag the ones that have to be dealt with by end of...

Microsoft Onenote

Microsoft Onenote, a strong point of Microsoft office, just got stronger. One Note is Microsoft’s click and write, draw and sketch, highlight and capture component. You don’t have to click save! Your Onenotes are auto-saved to secure cloud storage. If you...